Frequently Asked Questions

What are your business hours? Do you work on weekends?

Monday -Friday 8:00Am - 5:00PM; Saturday-Sunday CLOSED

What areas do you serve?

Riverside Auto Glass Serves the Greater Richmond Area & its surrounding counties

Are you willing to service outside of your traditional servicing area?

Send us a note! We’d be happy to let you know if we are able to serve an area near you.

Are you a licensed or accredited business?

Riverside is fully licensed and insured. See our About Us tab for further details about our technicians.

Must the client be present during the repair?

Customers do not need to be present at the time of the repair. The only requirements are that the vehicle is 1. unlocked, 2. both doors can be opened freely & 3. the vehicle is not parked on a main roadway

How long do your services take?

Services can take from as little as 30 minutes for some windshields and up to multiple hours, depending on which glass and how bad the damage appears. Each job is different and times may vary.

What do I do if the repair does not hold after completing the job?

In the event that a chip repair does not hold in the first 90 days, we offer the option to use the amount paid for the initial repair as a credit towards a new windshield. Please send us a note, if you have further questions.

Do you provide a warranty for your services?

We provide our own workmanship warranty and a product warranty. All work done comes with a lifetime warranty for the current owner of the vehicle. All parts come with a 90 day warranty against any factory defects.

what is the typical wait time for my repair, once you have assessed the information provided to quote?

Once you have called our team directly or completed a form online and our team has had time to assess the information received, you can have your windshield installed or repair completed as soon as the next day!